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Law 10/2025 requires accessibility in customer service. Háblalo for Business helps you comply.
Háblalo for Business makes any point of service more accessible, helping you move forward in compliance with Law 10/2025 and the European Accessibility Act.
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How Háblalo for Business contributes to compliance with key articles
| Article | Legal Requirement | How Háblalo for Business helps | Penalty (LGDCU) |
|---|---|---|---|
| Art. 7 and 15 | Accessibility and accessible channels | Tools for +7 types of disability | Up to €1,000,000 |
| Art. 8 | Personalized attention by a physical person | Real-time communication tools | Up to €100,000 |
| Art. 9.2 | Staff training | Materials on accessible communication | Up to €100,000 |
| Art. 11 | Identification key | Unique identifier per interaction | Up to €10,000 |
| Art. 12 | Documented proof | Exportable interaction record | Up to €100,000 |
| Art. 13 | Motivated resolution in time | Documentary support for communication | Up to €100,000 |
| Art. 18 | Satisfaction evaluation | Integrated surveys after service | Up to €10,000 |
| Art. 21 | Annual service evaluation | Dashboard with usage and accessibility data | Up to €100,000 |
| Art. 22 | External audit | Exportable data for audit processes | Up to €100,000 |
* Infractions linked to articles 7 and 15 may be sanctioned according to the regime established in the Consolidated Text of the General Law on the Rights of Persons with Disabilities (RDL 1/2013). The remaining articles are governed by the sanctioning regime established in the applicable consumer regulations.
Law 10/2025: New mandatory standards in customer service
On December 26, 2025, Spain approved Law 10/2025, the first regulation establishing minimum mandatory quality parameters for customer service, with special focus on accessibility and vulnerable consumers.
Complying also means transforming the experience. Hablalo for Business strengthens accessible communication and supports organizations in implementing measures that reduce barriers to care, promoting more inclusive interactions.
Accessible communication from a QR code
We don't replace your employees. We give them tools to communicate with everyone.
Ready to move forward in compliance?
Háblalo for Business helps you transform your service points into more accessible spaces, addressing key requirements of Law 10/2025 and the European Accessibility Act.
