Hearlo Privacy Policy

Terms and Conditions of Use for Hearlo

The browsing, downloading and use of this application is subject to these mandatory and binding legal criteria. Therefore, if any person does not agree or does not accept them, they must immediately cease using all related products and/or services, and stop browsing any website, app or platform owned by Astech S.A.S. under the Hearlo brand. ASTECH S.A.S. reserves the right to modify these terms and conditions at any time and without prior notice.

1. Purpose

Hearlo is a mobile application available on Android and iOS platforms, designed to assist people with disabilities that particularly affect their communication. It is a platform for communication mediation between individuals and/or organisations, whose central aim is to enable people with disabilities to achieve better integration and social interaction, to provide the best conditions for them to express their individual freedom as effectively as possible, and to make their difficulties visible so that they are taken into account by the rest of society. The services provided by Hearlo are solely for assistance and do not constitute a replacement for medical or professional help of any kind.

Both the intellectual property of the Hearlo application and the Hearlo brand, as well as the exploitation rights, belong to Asteroid Technologies (ASTECH S.A.S. / CUIT: 30-71611876-9 / El Salvador 5218, Buenos Aires, Argentina), hereinafter referred to as the company, the organisation that exclusively manages and administers its development, use, updating, exploitation and marketing.

These Terms and Conditions of Use govern the rules for the use of the Hearlo application (hereinafter, the APP), which can be downloaded from the domains

2. Acceptance and modification of these terms

Downloading and using the APP confers the status of user on whoever does so and implies acceptance of all the conditions included in this document. The User should read these conditions each time they use the APP, as they may be modified in the future.

3. Parties involved in the use of the app

Hearlo is a digital tool that helps different members of society to communicate effectively with each other. In this chain, we find, on the one hand, the individual with a disability who wishes to communicate with their environment through this application, as well as any individual without a disability who wishes to download it. Hereinafter, we will refer to them as "user".
On the other hand, the company offers a corporate service of this application to individuals or legal entities providing services, interested in engaging in conversation with a potential client or consumer who has a disability. For example: shops, public offices, teachers, academic institutions, medical services, among others. Hereinafter, organisation. The use of the APP in these establishments is managed solely and exclusively by the company, and the conditions and best practices for the use of the APP for face-to-face service and service provision are agreed exclusively between the organisation and the company. The company undertakes to ensure the correct, conscious and inclusive use of the APP in any organisation, and failure to do so does not constitute a valid reason for legal action against the parties involved.

4. Responsibilities

4.1 USER

The user undertakes not to alter or modify any part of the APP or its contents, to avoid, disable or otherwise manipulate the security functions or other functions of the programme, nor to use the APP or its contents for commercial or advertising purposes. The use of the APP for the purpose of harming the property, rights or interests of the company or third parties is prohibited. It is also prohibited to make any other use that alters, damages or disables the networks, servers, equipment, products and computer programmes of the company or third parties.

1. The user accepts that the APP and its contents (texts, photographs, graphics, images, technology, software, links, content, graphic design, source code, etc.), as well as the brands and other distinctive signs, are the property of the company or specified third parties, and the user does not acquire any rights over them by mere use of the APP. The user undertakes to use the APP correctly, in accordance with the Law, these Terms and Conditions of Use and any other regulations and instructions that may be applicable. The User shall be liable to the company and to third parties for any damage or harm that may be caused by failure to comply with these obligations. The user must refrain from:
   1. Reproducing, copying, distributing, making available to third parties, publicly communicating, transforming or modifying the APP or its contents, except in cases provided for by law or expressly authorised by the company or the holder of such rights.
   2. Reproducing or copying the APP or its contents for private use, as well as publicly communicating or making them available to third parties when this involves reproduction.
   3. Extracting or reusing all or a substantial part of the contents of the app.

Under no circumstances may the user make any kind of legal claim against an organisation providing services using the APP in the event that communication is unsuccessful or unsatisfactory. Likewise, the user refrains from taking legal action against the company in such a case. The user may report misuse of the APP by third parties via the email address contacto@asteroidtechs.com

4.2 ASTECH S.A.S.

Disclaimer: There are individuals or legal entities who may use the APP to provide services to their clients, even without being authorised collaborators of the company. Likewise, users may use the APP to communicate within non-affiliated establishments. In both cases, the company is not responsible for the misuse and/or implementation of the APP as a service provision tool within these establishments.

Subject to the conditions set out in the preceding sections, the company grants the user, through the appropriate channels, a non-exclusive, free, personal and indefinite licence to use the APP. This licence is also granted under the same terms with respect to any updates and improvements made to the application. Such licences may be revoked by the company unilaterally at any time, by mere notification to the User.

The APP is a communication tool designed to assist people with disabilities in their daily lives or to provide personalised attention to them. Under no circumstances may the APP be considered a medical instrument. The company is not responsible for any harm that a third party may cause to the User by using the APP. The APP is not an official or regulated channel for communication with emergency services or medical assistance of any kind. The company is not responsible for any failed communication between the user and the aforementioned parties that may cause harm to the user or third parties.

The company may, without this implying any obligation to the User, modify these terms of use without prior notice, whenever it deems appropriate. If the User continues to use the application after any modification to these terms of use, such continued use shall constitute acceptance by the User of such modifications. If the User does not accept these terms of use or does not wish to be bound by them, they must not use the application or download or use any related software. The use of the application is at the User's sole responsibility. The company is released from any liability for the deletion or inability to store or transmit any content or other information maintained or transmitted by the application. The company is not responsible for the accuracy or reliability of any information or advice transmitted through the application. The company may, at any time, limit or discontinue its use at its sole and exclusive discretion. To the maximum extent permitted by law, in no event shall it be liable for any related loss or damage.

5. Legislation

These Terms and Conditions of Use are governed entirely by the laws of the Republic of Argentina. For the resolution of any dispute relating to their interpretation or application, the User expressly submits to the jurisdiction of the courts of that country.

THESE TERMS AND CONDITIONS ARE PUBLISHED BY ASTECH S.A.S. WITHIN ITS HEARLO SOFTWARE IN RELATION TO UPDATE 3.2.0 THEREOF. ENTERING INTO FORCE AS OF 13 MAY 2020. LAST UPDATE: 13/05/2020

1. Security of personal data

Your personal information will be stored in ASTECH S.A.S. databases or in databases maintained by our service providers. ASTECH S.A.S. maintains reasonable preventive measures to protect the security, confidentiality and integrity of your personal information.

While we use security measures to help protect your personal information against unauthorised disclosure, misuse or alteration, please note that no Internet transmission is completely secure or error-free. ASTECH S.A.S. will not be liable for security breaches by third parties that are beyond our reasonable control.

2. Purpose

The data required and/or requested from users will, in each case, be used solely and exclusively for the purpose for which they were collected. Information regarding the purpose for which it is obtained will be provided in each case, at the time the data subject provides their personal data, or may be obtained from the Terms and Conditions and the Hearlo Privacy Policy.

3. Limits on the collection, use and disclosure of personal information

To the extent required by applicable law, whenever ASTECH S.A.S. collects personal information in one of its databases:

1. We provide you with timely and accurate notice of Hearlo's data practices;
2. We will collect, use, disclose and transfer your personal information only with your consent, which may be explicit or implicit, depending on the sensitivity of the personal information, legal requirements and other factors;
3. We will collect your personal information only for specific and limited purposes. The information we collect will be relevant, adequate and not excessive;
4. We will process your personal information in a manner consistent with the requirements for which it was originally collected or for which you subsequently gave your consent;
5. Reasonable steps will be taken to ensure that personal information is reliable for its intended use, accurate, complete and, where necessary, kept up to date;
6. Specific measures will be taken, by contract or otherwise, to provide adequate protection for personal information disclosed to a third party or transferred to another of the "involved parties".

4. Applicable law and jurisdiction

The provisions of Law 25326 on Personal Data Protection and its supplementary regulations apply to this Privacy Policy.

The Enforcement Authority is the National Directorate for Personal Data Protection, under the Ministry of Justice and Human Rights of the Nation. In the event of any dispute regarding the interpretation or compliance with this document, it shall be settled by the Federal Administrative Litigation Courts based in the Federal Capital.

5. Links to third-party websites

On the website, app, or platform owned by ASTECH S.A.S., you may find links that lead you to external sites for which ASTECH S.A.S. bears no responsibility. These websites are managed and administered by other parties, so ASTECH S.A.S.'s role is simply to inform all users of the website, app or platform about the responsibility users have when browsing such platforms.

6. Changes to this policy and our privacy statements

On the website, app, or platform owned by ASTECH S.A.S., you may find links that lead you to external sites for which ASTECH S.A.S. bears no responsibility. These websites are managed and administered by other parties, so ASTECH S.A.S.'s role is simply to inform all users of the website, app or platform about the responsibility users have when browsing such platforms.